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Should you be absent from the place specified for delivery, the courier will leave a coupon in your mailbox or near your intercom; in the coupon you will be notified of the passage of the courier and you will be provided with the telephone number to contact to arrange the redelivery.
After two failed delivery attempts, the goods will go into storage and you will be contacted by our Customer Service to provide the information necessary for release.
The costs of storage will be at your expense.
If we do not receive a response within 2 days, the goods will return to our warehouses.

If the product you have purchased is not to your liking, you can request return authorization by contacting us via email within 14 days of receipt.
Once you have received authorization from our Customer Service, you will have to return the package at your expense to the address that will be provided to you.
Once the goods have returned to the warehouse, their conditions will be checked and subsequently, within approximately 3 working days, the refund will be processed.
Goods returned in unsuitable conditions will not be refunded.

In the event that the product you received is different from the one you ordered (or defective), we will take full responsibility for the return.
You will need to request return authorization via email within 14 days of receipt, after which you will be provided with instructions for defining the collection service with the carrier, at no additional cost.
Once the goods have returned to the warehouse, their conditions will be checked and subsequently, within approximately 3 working days, the refund will be processed.
Goods that will be returned in conditions that are not suitable for return will not be refunded.
We reserve the right to request photographic evidence before authorizing a return.

All of our items carry a limited warranty against defects in materials and workmanship for a period of 2 years from purchase on smooderbrand.com or from an authorized reseller.
The warranty does not apply to accidental damage, damage resulting from misuse, negligence or other factors not due to defects in material or workmanship.

It is possible to return an item within 14 days of its receipt.
Before proceeding with the return of a product, you will need to request authorization via email from our Customer Service.
Based on the reason for the return, you will be shown the procedure to follow.
Please do not send the product back before having received authorization from our Customer Service.

Each garment must be returned including all original labels, packaging and accessories (dustbags, hangers, garment covers, boxes, etc...) received together with the order, which are considered to all intents and purposes an integral part of the product itself and which must have been damaged and/or altered in any way.
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We reserve the right not to accept returns if the delivery involves additional costs or requires collection from a branch of the courier.
We also reserve the right to refuse returns that are not authorized or that do not comply with all the stipulated conditions.
In these cases the goods will be returned to the sender at the original shipping address.

In the event that a refund of the money is requested, only the cost of the product will be returned to you.
The shipping costs and any cash on delivery will therefore not be refunded.